This will be a long one so bear with. :)I've got a customer with a 2talk voip setup.They have two branches, the main branch has 3 yealink desk phones and 2 yealink cordless phones.The smaller branch has 1 yealink desk phone and a yealink cordless.Everything is working well at the moment but they are wanting to make some changes that I'm just not sure how to go about configuring and if it is even possible.All phones are registering directly on the 2talk cloudPBX system.At the moment when someone calls the main branch number the 3 desk phones all ring.So at the moment they can receive up to 3 incoming calls at the same time.They want to limit the incoming calls to 2 and then have the 3rd call go into a queue.They still want all 3 phones to ring as they are now.One of the desk phones is registering with the main branch number and the other two have their own numbers setup in Locate Me of the main number.Is it going to be possible to limit the calls to 2 and have a 3rd in a queue?As far as I can tell, if I enable call queuing on the main number then you can't have a phone registering on that number, correct?So I would need to add another number to the 2talk account to register the phone that currently uses the main number?The problem with that is that they have a DSS button that they press when they go home, to call forward incoming calls to an after hours answering service. This is on the phone that is registering on the main number.Is it possible to still do this on the main number, from a DSS button, if the phone doesn't have that number on one of the line accounts? The other problem I see with the call queuing is that a caller goes straight into the queue, even though the way I read the description of call queuing on the 2talk site is that the caller should only go into the queue if the agents are busy, or am I reading it wrong?So when the staff see a call coming in, even though they aren't on the phone, the call has the prefix QUEUE: on it and the caller gets the on hold music straight away not a ring tone.Any suggestions on this?
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