2talk - SMS Issues

Hi

I have been on 2talk for a little while now and have switched my BB and my local number to them as well.

Since 30 October I have not been receiving any sms messages to my 2talk number. I cannot send sms messages from my 2talk number either. I also have not received any emails with sms messages in as well.

I have lost work because of this, clients may not have been able to contact me and yesterday I almost missed an important meeting because of this.

For the past week I have had a support ticket open with 2talk who asked me to use their standard 2talk connect softphone, and send sms messages to and from my normal spark numbers.

Yesterday I received no feedback or updates from 2talk at all.

Has anyone else suffered a problem like this?

Does anyone know how to escalate the problem up the chain of command in 2talk?

I would really like this sorted and I am going be asking them to credit back all the 0.23c they keep billing me for everytime I send a test message that goes nowhere.

I don't want to move or change my number but if they cannot get their AITG and fix this I will have to.

getting grumpy now